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ASE 2020
Mon 21 - Fri 25 September 2020 Melbourne, Australia

In this paper, we have proposed novel concept of mapping natural language customer feedback text to relevant business process model elements. Customer feedback mapped over business process model will provide augmented business process having customer perception. More specifically, in this work, we have proposed systematic approach for mapping feedback comment to relevant process model elements which comprises a)process model generation, b) preparation of real-world customer feedback corpus, c) BPRI framework based mapping guidelines and d) first novel human annotated customer feedback process model element mapping dataset. We have evaluated the effectiveness of six traditional text similarity measures for automatic mapping of customer feedback to process model elements. Based on the results, we concluded that automatic mapping identification is challenging task as six traditional similarity measures resulted zero recall score.

Fri 25 Sep
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08:00 - 10:35: International Workshop on Software Engineering Automation: A Natural Language Perspective[Workshop] NLP-SEA at Kangaroo
Chair(s): Abdul RaufRISE Research Institutes of Sweden, Mehrdad SaadatmandRISE SICS, Sajid Anwer
08:00 - 08:15
Talk
Boosting Component-based Synthesis with API Usage KnowledgeWorkshop
[Workshop] NLP-SEA
Jiaxin LiuNational University of Defense Technology, Wei DongSchool of Computer, National University of Defense Technology, China, Binbin LiuNational University of Defense Technology
08:20 - 08:35
Talk
Collective Intelligence for Smarter Neural Program SynthesisWorkshop
[Workshop] NLP-SEA
Daiyan WangNational University of Defense Technology, Wei DongSchool of Computer, National University of Defense Technology, China, Yating ZhangNational University of Defense Technology
08:40 - 08:55
Talk
Predicting Software Design Patterns from Text using NeuralEmbeddingWorkshop
[Workshop] NLP-SEA
Laksri WijerathnaMonash University, Aldeida AletiMonash University
09:00 - 09:15
Talk
NLP-based Enhancement of Information Security in ITO Service Delivery – A Diffusion of Innovation Theory perspectiveWorkshop
[Workshop] NLP-SEA
Baber Majid BhattiUniversity of South Australia
09:20 - 09:35
Talk
AutoEPRS-20: Extracting Business Process Redesign Suggestions from Natural Language TextWorkshop
[Workshop] NLP-SEA
Amina MustansirPUCIT, University of the Punjab, Khurram ShahzadPUCIT, University of the Punjab, Muhammad Kamran MalikPUCIT, University of the Punjab
09:40 - 09:55
Talk
Emotion Detection in Roman Urdu Text using Machine LearningWorkshop
[Workshop] NLP-SEA
Adil MajeedNational University of Computer and Emerging Sciences, Islamabad, Pakistan, Hasan MujtabaNational University of Computer and Emerging Sciences, Islamabad, Pakistan, Mirza Omer BegNational University of Computer and Emerging Sciences, Islamabad, Pakistan
10:00 - 10:15
Talk
Mapping Textual Feedback to Process Model ElementsWorkshop
[Workshop] NLP-SEA
Sanam AhmedPunjab University College of Information Technology , University of the Punjab, Amina MustansirPUCIT, University of the Punjab
10:20 - 10:35
Talk
Roman Urdu Reviews Dataset for Aspect Based Opinion MiningWorkshop
[Workshop] NLP-SEA
Rabail ZahidNational University of Computer and Emerging Sciences, Islamabad, Pakistan, Muhammad Owais IdreesNational University of Computer and Emerging Sciences, Islamabad, Pakistan, Hasan MujtabaNational University of Computer and Emerging Sciences, Islamabad, Pakistan, Mirza Omer BegNational University of Computer and Emerging Sciences, Islamabad, Pakistan